DELIVERY METHODS
Once the order has been prepared, it will be sent to the mailing address provided by the Consumer when s/he placed his/her order.
The Product(s) ordered by the Consumer will be delivered to the delivery address shown on the delivery slip.
If the Consumer is not at home, the shipper will leave a non-delivery notice in the Consumer's letter box. The Consumer is then required to make contact with the shipper to arrange a new delivery date. However, we emphasise that if the Consumer does not contact the shipper, the shipper will make two new attempts to deliver at times and on dates determined at its own discretion.
The Consumer is informed that the package will be retained by the shipper for a period of ten (10) days after first presentation.
Since delivery is handled by a third-party service provider, Mat&Nouk Paris e-boutique informs the Consumer that it cannot be held liable in any way if the non-execution or faulty execution of this obligation is attributable to the Consumer, to an unforeseeable or insurmountable event, or to a case of absolute necessity.
TIME-FRAMES
Products that are purchased are shipped by shippers that undertake to deliver the packages within the following average time-frames:
2-15 business days from dispatch. Saturdays, Sundays and public holidays are not considered to be business days.
In any case, and in accordance with the provisions of Article L.121-20-3 of the French Consumer Code, the order will be performed within a maximum of thirty (30) days as of the date following that on which the Consumer sent his/her order, subject to full payment of the price.
If the delivery has not been made by the expiry of that time frame, the Consumer will be entitled to cancel his/her order as per the conditions specified below in Article 5.3. The amounts paid by the Consumer will be refunded to him/her, and no other compensation will be paid.
DELAY IN DELIVERY
If the maximum delivery period of thirty (30) days is exceeded and if the Product(s) ordered have not yet been dispatched, the Consumer is entitled to exercise his/her right to cancel the order by registered letter with return receipt requested sent to the following address: SERVICE CLIENT MAT& NOUK Paris - I-Negotium SAS – 1 bis rue Castéja 92100 BOULOGNE BILLANCOURT.
Once the cancellation right has been exercised, Mat&Nouk Paris e-boutique will make a reimbursement, to the bank account that was debited at order time, as soon as possible, and no other compensation will be paid.
In the case of a partial delivery, the delivery may be made in several stages, and this right will concern only the undelivered balance of the order.
The Consumer should notify the Customer Service of any delay in delivery as soon as possible via the Contact page, so that Mat&Nouk Paris e-boutique can commence investigations with the postal services or the shipper. We are bound to inform the Consumer that the time to complete an investigation is variable, since Mat&Nouk Paris e-boutique has no control over its progress. If the package is found during such an investigation, it will immediately be re-sent to the place of delivery stated on the delivery slip.
Nonetheless, if at the conclusion of this investigation, it is confirmed that the package containing the Product(s) has been lost, Mat&Nouk Paris e-boutique, at its own cost and expense, will re-send the Product(s) to the Consumer or, if the Product(s) is (are) permanently out of stock, will reimburse the Consumer, to the bank account that was debited at order time, the amounts deducted, according to the procedures of these General Terms and Conditions of Sale.
